Currently using TRIKOMER in Spain and Latam, over 2,200 professionals
Professionals in the distribution and repair of vehicles from leading brands improve their reputation day by day and increase customer satisfaction rates thanks to TRIKOMER
Meet some of our clients
Discover the impact of Trikomer in numbers
After 3 months of using Trikomer on average, our clients achieve
+79%
an increase in Google reviews
+86%
re-fidelised customers within the first 72 hours
+71%
website visits from Google
Native integration with DMS
Everything on autopilot
Integration with the leading CRM/DMS/ERP systems in the market, to automate the entire process without the need to allocate resources to manually upload files. Operate on autopilot and in real time.
If you have any questions, consult us about compatibility with your DMS.
Advantages of using TRIKOMER
1. Advantages for the departments of:
Quality management and Customer experience
Automatically detects and manages the level of satisfaction and loyalty of your customers within the first 24 hours after their visit to the workshop or dealership.
Using TRIKOMER, between 75% and 90% of dissatisfied customers are recovered within the first 72 hours.
Monitors quality standards and customer satisfaction in real time.
The only system that allows you to manage incidents online and offline from a single place…
Brand complaints, complaint forms, social media complaints… automate the entire process from a single interface.
Manage incidents of sensitive or dissatisfied customers automatically, with traceability on who and what actions have been taken with each incident.
Increase the number of responses from satisfied customers to the brand survey.
Receive real-time notifications to reduce the resolution time of detected incidents.
Your customers will be able to rate the service provided and the treatment received by each employee at your dealership or workshop. You will be able to see at a glance the ranking of the highest-rated employees in each department.
Do you use phone calls to detect dissatisfied customers?…
Save costs and resources!
If your usual model for detecting incidents is a phone call through an in-house or external Call Centre, consult us and reduce your investment costs.
Manage the entire process from a single interface, and say goodbye to endless emails between departments, and the analysis of recurring Excel sheets.
Native integration with Woice Auto
Native integration with Woice Auto
Cleaning of customer databases
TRIKOMER will help you clean the quality of your database, detecting which customers do not have an email or phone number in their DMS, or if the one you have is incorrect or outdated, notifying you in real-time about the correction request if necessary for data recovery and updating.
2. Advantages for the Sales department
Generation of qualified leads
Obtain highly qualified leads from the workshop automatically, easily, comfortably and simply, turning aftersales into presales.
Thanks to the predictive model developed, TRIKOMER detects which customers who have visited the workshop are likely to change vehicles and have the intention to buy, sending these pre-qualified leads in real-time to your lead manager in your sales department.
Integrations with the main lead managers:
3. Advantages for the Marketing department
+ Google Reviews
Multiply Your Google Reviews
Get more reviews quickly. We turn your reviews into Google stars. We automatically invite your customers to leave reviews about your dealership or brand, steadily building your online reputation.
Improved SEO in search results. More reviews and a higher average rating have a direct impact on your Google rankings, reducing the need to invest in paid campaigns.
Reputation Management
Centralise All Your Reviews
Access and manage all your reviews from one place, simply and intuitively.
Sort, analyse and share reports with your team.
Receive real-time alerts and, in just a few clicks, respond quickly or automate your replies to save time.
Keep track of key indicators and don't leave your business's reputation in the hands of others.
Brand Ambassadors
Create Brand Ambassadors
Humanise your business and earn the trust of your workshop and sales team, building credibility in your brand and team of professionals — even before your customers walk through the door.
TRIKOMER empowers the people in your business, who are the true drivers of customer experiences.
Your employees grow, and so does your business and brand.
Reviews on Your Website
Showcase Your Reviews on Your Website
Build credibility through your website and win the trust of potential customers who visit it.
Elevate the reputation of your brand and team of professionals by helping website visitors choose you — showing them what other customers who have already trusted your business have to say.
You can browse our Widget library and choose whichever best suits your website, and we'll design it in line with your brand guidelines.
Discover how your customers currently search for your business.
And how TRIKOMER will help you be chosen!
Optimise and multiply your online presence
Grow your online presence by increasing your search results on Google, gaining more visits to your digital channels, attracting more customers and achieving greater engagement on social media.
Microsite with Brand Guidelines
A fully customisable web Microsite with your brand or group image available for each of your dealerships or workshops, enriched with daily, fresh and genuine content relevant for organic SEO growth.
Includes:
Various calls to action directed to your website.
Structured backlinks for an increase in the domain authority of your dealership’s, network’s or group’s website, designed with a perfect Link Building strategy.
Presence of each of your departments and professionals.
Individual Microsite and vCard for each professional Their best business card!
Allows each of the professionals in your centres to build their professional reputation through the public recognition given by your customers.
A professional Microsite, which can be turned into their own vCard, will be their best business card, adding value to your brand and gaining the trust of customers even before they visit your dealership or workshop.
Interactions and Engagement on social media
Do you have thousands of followers on social media, yet few interactions with your posts?
Microsites are designed to be shared on social media with user-friendly designs, prioritising people. When talking about people rather than logos, the number of interactions with your audience skyrockets.
Positioning and visibility on Google
Each Microsite is structured to be indexed and gain visibility and positioning exponentially in Google search results with enriched content, to stand out among the other results returned by the search engine.
Photograph the vehicle handover Capture and share your customers’ happiest moment!
TRIKOMER mobile allows you to take or add photographs to share alongside your customers’ feedback during their happiest moment, the handover of their new vehicle. Learn how to leverage it so you can share it on your social media with just a click.
Discover the impact
In addition to being able to control and improve the level of satisfaction and loyalty of your customers, TRIKOMER has an impact on building trust and recognition for all professionals and the brand itself, such as increasing traffic to their digital channels and establishment, which you can monitor thanks to the various indicators displayed on your Dashboard.
Discover what other professionals who already use TRIKOMER say
David Bejarano
Responsable IT & Marketing en Grupo Gedauto
«The results with TRIKOMER are extraordinary, increasing over 400% the collection of reviews on our Google listings, and over 100 leads generated in a month for our sales department. It is one of the digital solutions that provides the greatest return for our group.»
José Manuel Piñán
Director Digital y Marketing en Grupo Huertas
«We chose TRIKOMER for several key reasons. It gives us the ability to collect and analyse customer feedback efficiently, helping us to better understand their needs. Furthermore, it allows us to manage and respond quickly to all their reviews, which builds trust and strengthens our reputation. TRIKOMER is a comprehensive tool that optimises our interaction and improves customer satisfaction while gaining positioning and online presence.»
Pablo Izcue
Director de marketing en Grupo Aramóvil
«We chose TRIKOMER because it allows us to have control and be more efficient in managing our customers’ satisfaction. Now we have a digital reputation that aligns with our identity as a brand and company, while also gaining more positioning and greater visibility on Google.»
Sergio Tomás Carrillo
Gerente en Garaje Dalmau
«TRIKOMER is a very comprehensive solution, and implementing it was a fantastic decision, as the satisfaction of our customers is a priority for us, and TRIKOMER allows us to maintain a constant active listening thanks to the volume of reviews it generates for us. It also helps us to have an excellent reputation on our Google listings, as well as generating a large number of leads for our sales department.»
Óscar Soriano
Director General en Rehatrans
«Using TRIKOMER is one of the best professional experiences I have had in recent years. Giving a voice to customers motivates us and helps us improve day by day. We now also have greater visibility on Google.»
Adrián Navarro
Director IT & Marketing en Volvo Auto Elia
«We chose TRIKOMER as we saw a solution that would differentiate us from the competition and help us grow. For us, it is essential to know and manage customer feedback efficiently, and the response rate increased from day one. In sales, in addition to understanding our customers’ opinions, it generates over 60 quality leads monthly. Our objectives on Google have also increased, as has the visibility of our website. We are very pleased to have this service.»
In compliance with the European Directive 2019/2161, R.D. 24/2021 General Law for the defence of users, and Law 3/91 of 10 January on unfair competition, we only show you verified testimonials from real customers through traceability and certified by eConsumer Quality.
